Privacy Policy

Last Updated: October 30, 2019

1. Introduction

Command Financial Group LLC, (collectively, “CFG”) values the trust our visitors and customers place in us when contacting us or utilizing our services. This Privacy Policy describes how we work to maintain that trust and protect that information.

In particular, this Privacy Policy details our collection, use and disclosure of personal and non-personal data you provide when using our online and/or mobile services and websites, and software provided by Command Financial Group LLC on or in connection with such services or websites (collectively, the “Site”).

2. Information Collected

You provide different types of information in order for CFG to provide our services to you. This information will be used for internal purposes only, subject to any request by law enforcement or a court order.

2.1 Information You Provide

– From Your Actions

We collect data when you submit or request information, subscribe to a newsletter, participate in a survey, complete a form or application, or otherwise actively send us data on our Site. This may include, but is not limited to, your user name, encrypted password, first and last name, email address, telephone number (including mobile phone number) and any other data included in a submitted form or application, including but not limited to application materials and answers to loan officer questions, or answers you give to any questionnaires sent to you. You may provide your specific location data when you provide it yourself through the application process or communications with your point-of-contact or assigned loan officer.

– Through Your Activity

 In addition, as part of the standard operation of the Site, CFG may collect and analyze information from your browser or mobile device and actions taken on the Site, including, but not limited to, your searches on CFG, the services or loan types you search, click on or apply to, where those services are located, your activity time on the Site and each page, page views, clicks, taps, session activity, browser type, operating system, type of device, MAC address, IP address and the domain name from which you accessed the Site. 

2.2 Google Analytics

Command Financial Group currently only utilizes “Google Analytics”, as provided by Google Inc.

Google Analytics Terms of Service can be reviewed here: https://marketingplatform.google.com/about/analytics/terms/us/

3. Cookie Policy

By using or accessing Command Financial Group’s websites (“Site”), you agree to CFG’s use of Cookies as outlined below.

For the purposes of this Cookie Policy, “CFG” or “we” means Command Financial Group LLC.

3.1 Introduction: What is a cookie?

This Cookie policy helps to explain the occasions when and why cookies may be sent to visitors to the Site (referred to in this policy as “we”, “us” or “our”). “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website-browsing equipment for record-keeping purposes. Cookies allow the Site to remember important information that will make your use of the site more convenient. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value.

Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the Site.

Persistent Cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). When we use session cookies to track the total number of visitors to our Site, this is done on an anonymous aggregate basis (as cookies do not in themselves carry any personal data). We may also employ cookies so that we remember your computer when it is used to return to the Site to help customize your CFG web experience.

3.2 How CFG uses cookies?

We use cookies, web beacons, and other storage technologies from third-party partners such as Google and Facebook for measurement services, better targeting ads, and for marketing purposes. This takes place from the Site. These cookies, web beacons, and other storage technologies allow us to display CFG promotional material to you on other sites you visit across the Internet. CFG may also share information about your behavior on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.

CFG uses cookies and Google Analytics to analyze user activity in order to improve the Site. For example, we can use cookies to look at aggregate patterns like the average number of loan searches that users perform. We can use such analysis to gain insights about how to improve the functionality, services offered and user experience of the Site.